You can contact the MID support team through the following support channels:

• Email the support team on MIDSupport@PACI.gov.kw
  Title: your issue (ex: problem during enrollment)
  Body: mention your CID number, your mobile number and the problem description.
• By using the ChatBot available on PACI – Kuwait Mobile ID website https://hawyti.paci.gov.kw/
  or on the help page in the app.
• By filling your personal details and the issue you are facing in the contact form in the Support page on the PACI – Kuwait Mobile ID website https://hawyti.paci.gov.kw/

Kuwait Mobile ID is a secure mobile-based Digital ID derived from the Civil ID. It is capable of identity verification, COVID-19 vaccination certificate, authentication to online e-services, and applying trusted digital signature to documents and transaction. In addition, it provides Government credentials wallet framework to the citizens and residents of Kuwait. This wallet will include the following features :
– Included credentials (Driving License, Birth Certificate).
– Multiple view support (List View, Card View).
– Credential verification through QR Code.
– Credential sharing.
– Extensible to add more credentials in the future.

The verification level depends on the registration method used to enroll in the app. The higher the verification level is the more features enabled in the app.

• Verification Level: High
  You obtain this level when you register your Mobile ID through “Online Registration using Mobile”, then you “Activate Authentication” from the side menu or the Authentication button at the bottom menu
  Features available:
  – ID Verification.
  – COVID-19 Vaccine details including the third booster dose.
  – Authenticate (Medium level).
  – Credential Wallet (that includes Driving License, Birth Certificate, …).
  – PIN Unlock (by using the “Forget PIN” option on the login screen).
• Verification Level: Qualified
  You obtain this level when you register your Mobile ID through “Self Service Kiosk”
  Features available:
  – ID Verification
  – COVID-19 Vaccine details including the third booster dose.
  – Authenticate (Strong level).
  – Digital Signature.
  – Credential Wallet (that includes Driving License, Birth Certificate, …)
  – PIN Unlock (by using the Kiosk).