Long Description

Job Summary

The Sales Key Account Executive focuses upon the achievement of sales, distribution, display and sales activation to maximize business growth opportunities.

Job Responsibilities

• Assist in the development of monthly priorities sheet for Key Accounts team and organizes monthly sector meetings
• Assist the sales team in identifying and pursuing new business opportunities, through the expansion of customer base, width and breadth
• Prepare and conduct quarterly business reviews with all Key Accounts
• Report market and competitive activities and ensure to have the best in market excellence execution
• Review and analyze sales achievements by customer, salesman and agency.
• Review sales priorities and make promo allocation by customer
• Spend 75% of his/her time in market
• Ensure that the sales team are equipped, trained and motivated to achieve their sales objectives
• Ensure collection and credit facilities of all accounts adhere to the companies policies

Candidate Requirements

• Fluent in both English and Arabic
• Strong communication skills
• Team player and result oriented
• Creative thinker, strong negotiation and problem solving skills
• Strong personality, self – confident and has high leadership potential qualities
• Proficient in operating MS Office applications

Education

Long Description

Job Summary

The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.

Job Responsibilities

• Answers customers’ queries
• Understands and fulfil customer needs and requirements.
• Maintains positive attitude during customers’ interactions.
• Ensures sales activities are handled in line with Alghanim policy.
• Supports in solving customer concerns/complaints.
• Works in coordination with Section Heads to provide excellent customer service.
• Keeps all company information including sales figures strictly confidential
• Follows Alghanim policies and guidelines
• Demonstrates high problem solving skills
• Practices high knowledge of Alghanim major functions and responsibilities
• Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
• Being aware of business KPIs and objectives
• Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
• Contributes to cost control and minimizing theft measures

Candidate Requirements

• 2-3 years of experience,
• Strong English and Arabic language capabilities
• Strong communication, presentation and interpersonal skills
• Solving problem skills

Education

Long Description

Job Summary

To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy.

Job Responsibilities

Customer Service

• Acknowledges customers with greeting and smiling
• Being constantly presentable, pleasant and friendly
• Identifies & fulfils customer needs
• Ensures all customers are treated equally with respect
• Assists customers with packing when necessary/guides customer to delivery area
• Takes extra care in handling customers’ purchases
• Provides customers with accurate information
• Ensures customer’s info. updated and offers forwarding invoices via email
• Explains return & exchange policy

Sales

• Obtains excellent and updated knowledge of all products & services
• Being aware of all in-store promotions; discounts, credit, coupons and etc…
• Promotes gift cards with focus on customer benefits
• Promotes warranty programs highlighting its benefits to customers (if applicable)
• Promotes Telly cards explaining features, options and benefits

Operations

• Expedites customer payments effectively in an efficient manner
• Applies all POS procedures as instructed by store management.
• Maintains cash desk / packing area always clean and tidy
• Follows organizational rules and regulations / Policy & Procedures
• Follows company’s safety and security procedures
• Handles cash/credit payments and accurately counts customers’ money
• Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
• Masters computer applications in finalizing customers’ payments

Candidate Requirements

• Overall 1+ years of experience
• Good English language
• Good communication skills

Education

Job Summary

The Manager – Customer Experience will be responsible for optimizing customer service processes, managing customer service teams, problem resolution, and fostering a customer-centric culture across Enaya Insurance. He/ She will be responsible for developing social media strategies and initiatives, creating marketing briefs for key strategies, and ensuring that they are correctly communicated and implemented

Job Responsibilities

Responsible for understanding customer needs and pain points and developing strategies to improve their experience
•    Designing and optimizing customer journeys across multiple channels and touchpoints. Utilizing the data from CRM to tailor customer journeys, ensuring personalized and positive experiences
•    Responsible for crafting strategies, managing budgets, and setting goals for marketing team
•    Ensure consistent brand messaging, analyze consumer behavior, and identify market expansion opportunities
•    Manage and motivate customer relationship management team to standardize customer interactions, deliver campaigns and marketing collaborations, and build customer engagement to increase brand awareness and drive business development and retention
•    Overseeing social media planning and campaigns to boost service leadership, brand awareness and profitability
•    Proven track record in driving multi-channel social media programs and sales/ service call centers
•    The role will require working closely with brand managers, design, eCommerce, social media, copywriters, PR, and executives
•    Ensure reporting, compliance and performance monitoring of vendors and department team
•    Collaborating with cross-functional teams to ensure a unified approach to customer experience
•    Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction (Net Promoter Score), retention, and loyalty, providing regular reports and insights to senior management and stakeholders
•    Collaborating with senior team members across all departments to uncover data-based insights and create innovative social media strategies
•    Working to continuously ensure Enaya’s goals are communicated across the entire organization
•    Promoting and embedding strong and inspirational leadership to the entire team by demonstrating the Enaya’s values and championing the leadership behavior framework
•    Efficiently managing annual customer experience budgets
•    Routinely sharing strategies, progress, results, learnings, and relevant industry trends, with the broader team

Candidate Requirements

•    Bachelor’s degree in Psychology, Communications, Marketing, Advertising, or a Business Management related subject. LEAN, Six Sigma qualifications and social media exposure would be an advantage
•    Minimum 7 years’ experience in a customer experience or related role in financial services, of which at least two years in a supervisory role
•    Strong ability to present ideas, concepts and workflows in a clear and engaging manner
•    Fluent level of both spoken and written English and Arabic
•    Strategic thinking and problem-solving abilities
•    Agility, empathy, customer advocacy, communication, and problem-solving
•    Excellent data management, analytical, and leadership skills
•    Technical fluency in CRM platforms and customer feedback tools
•    Excellent communication and presentation skills
•    Willingness to embrace new ideas and processes
•    Knowledge of regulatory requirements and compliance in the insurance sector
•    Working knowledge of search engine optimization (SEO), lead generation and affiliate marketing practices, techniques, and outcome expectations
•    The ability to develop strong relationships with cross departmental team members to enable collaboration, advice sharing, and directional leadership where required
•    The ability to use software packages competently, including Office 365 (Excel, Word, PowerPoint, Teams)