Service Design, Information Security management in ITIL, ITIL Course
Service Design, Information Security management in ITIL, ITIL Course Service Design Information Security management Introduction Availability is for those who are granted access to the information. This information should be secure and protected to maintain authenticity. Purpose and Objectives The purpose of Information Security Management is to align IT security with...
Service Design, IT Service Continuity Management in ITIL, ITIL Course
Service Design, IT Service Continuity Management in ITIL, ITIL Course Service Design IT Service Continuity Management Introduction The IT Service Continuity Management process ensures that the required IT facilities can be recovered after a disaster within the required and agreed business time scales. Purpose The purpose of IT Service Continuity Management...
Service Design, Availability Management in ITIL, ITIL Course
Availability Management in ITIL, ITIL Course Service Design Availability Management Introduction The Availability Management process ensures that IT services consistently deliver the required level of availability. Purpose Availability Management is a process that ensures the availability of systems and services matches evolving agreedneeds of the business. Availability Management also ensures...
Service Design, Capacity Management in ITIL, ITIL Course
Capacity Management in ITIL, ITIL Course Service Design Capacity Management Purpose and Objectives Capacity Managementensures cost justifiable IT capacity exists to meet current and future business needs. Capacity Management also ensures that there is adequate IT capacity to performIT activities and processes, and available capacityis optimized. The purpose of...
Service Design, Service Catalog Management in ITIL, ITIL Course
Service Design, Service Catalog Management in ITIL, ITIL Course Service Design, Service Catalog Management in ITIL, ITIL Course Service Design Service Catalog Management Introduction An IT organization should prepare a service catalog that is made accessible to both internal and external parties. Any changes made to an agreed service will be...
Service Design, Design Coordination in ITIL, ITIL Course
Service Design, Design Coordination in ITIL, ITIL Course Service Design Design Coordination Introduction The activities of the service design stage are detailed and complex. Only through well-coordinated action can a service provider hope to create comprehensive and appropriate designs that will support the achievement of the required business...
Service Design, Introduction in ITIL, ITIL Course
Service Design, Introduction in ITIL, ITIL Course Service Design Introduction Overview Service Design is the service lifecycle phase that is responsible for designing appropriate, comprehensive and innovativeIT services. Service Design is the phase in the lifecycle following Service Strategy. In this perspective, Service Design has to meet the objectives...
Service Design, INDEX Content in ITIL, ITIL Course
Service Design, INDEX Content in ITIL, ITIL Course Service Design Objective: The objective of ITIL Service Design is to design new IT services. The scope of the Service Design lifecycle stage includes the design of new services, as well as changes and improvements to existing ones. Part of: IT Service Management | ITIL processes...
Service Strategy, Index content in ITIL, ITIL Course
Service Strategy, Index content in ITIL, ITIL Course Service Strategy Objective: The objective of ITIL Service Strategy is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and...
Service Strategy, Business Relationship Management in ITIL, ITIL Course
Service Strategy, Business Relationship Management in ITIL, ITIL Course Service Strategy Business Relationship Management Purpose The purpose of the businessrelationship managementprocess is two-fold: • To establish and maintain a business relationship between the service provider and the customer based on understanding the customer and its business needs. • To...
Service Strategy, Financial Management in ITIL, ITIL Course
Service Strategy, Financial Management in ITIL, ITIL Course Service Strategy Financial Management The Financial Management process provides cost effective management and control ofIT assets and financial resources used in providing IT services. Purpose The purpose of financial management for IT services is to secure the appropriate level of...
Service Strategy, Demand Management in ITIL, ITIL Course
Service Strategy, Demand Management in ITIL, ITIL Course Service Strategy Demand Management Purpose and Objectives The purpose of Demand Management is to assist the IT Service Provider in understanding and influencing customer demand for services, and the provision of capacity to meet these demands. Objectives Demand Management aims at...
Service Strategy, Service Portfolio Management in ITIL, ITIL Course
Service Strategy, Service Portfolio Management in ITIL, ITIL Course Service Strategy Service Portfolio Management Purpose Service Portfolio Management (SPM) prioritizes investments and improves the allocation of resources. The purpose of service portfolio management is to ensure that the service provider has the right...
Service Strategy, Service Strategy Process in ITIL, ITIL Course
Service Strategy, Service Strategy Process in ITIL, ITIL Course ServiceStrategy Service Strategy Process Main Activities The Service Strategy Process clearly defines the steps that should be taken before execution to minimize potential risks. Explanation of activities: • Define the market – to understand the customers and the opportunities • ...
What are the ITIL®, Processes and Functions?, ITIL course
What are the ITIL®, Processes and Functions?, ITIL course What are the ITIL® Processes and Functions? ITIL course ITIL® Processes and Functions Within ITIL®, the processes are distributed over the five books: • Service Strategy: Envisioning and conceptualizing the set of services that help achieve business goals • Service...
What are the Service Lifecycle in ITIL Foundation V3?, ITIL Course
What are the Service Lifecycle in ITIL Foundation V3?, ITIL Course What are the Service Lifecycle in ITIL Foundation V3?, ITIL Course Service Lifecycle Approach The Service Lifecycle is an organizing framework that provides control between various functions and processes and how they inter-related with one another. The lifecycle...
ITIL Course Explain RACI Model in ITIL ?
ITIL Course Explain RACI Model in ITIL ? Explain RACI Model in ITIL ? It is important to understand who plays the role of decision-making and what the types of responsibilities involved are. The RACI Model helps to define these responsibilities: • Responsible: The person or people responsible...
ITSM Process Diagram, ITSM Organization Structure , ITSM Process Characteristics
ITSM Process Diagram, ITSM Organization Structure , ITSM Process Characteristics ITSM Process Diagram, ITSM Organization Structure , ITSM Process Characteristics ITSM Process Diagram A process is said to be in effect when one or more inputs are transformed into outputs. For inputs to be processed into outputs, enablers...
Benefits of IT Service Management as per ITIL ?, ITIL course
Benefits of IT Service Management as per ITIL ?, ITIL course Benefits of IT Service Management as per ITIL ? ITIL course Benefits of IT Service Management IT Service Management is able to produce the following results: • Improve quality service provision • Cost-justifiable service quality • Service that...
What are Internal and External customers in ITIL framework ?, ITIL Course
What are Internal and External customers in ITIL framework ?, ITIL Course What are Internal and External customers in ITIL framework ?, ITIL Course Internal and External customers : There is a difference between customers who work in the same organization as the IT service provider, and customers who...
Why is ITIL successful? ITIL Course
Why is ITIL successful? ITIL Course Why is ITIL successful? Why is ITIL successful? ITIL Course ITIL embraces a practical approach to service by adapting a common framework of practices that unite all areas of IT service provision towards a single aim – that of delivering value to...